Department stores with internationally recognizable brand names (Nordstrom, Les Galleries Lafayette, John Lewis) can multiply their customer base with global e-commerce programs. Many are not doing so, thus limiting their scope. In this weeks Click and Mortar Clinic, L2 Head of Advisory Maureen Mullen pointed out the country-based divide evident in L2’s 2014 Digital IQ Index: Department Stores. Genius and Gifted categories consisted exclusively of U.S. and U.K. brands.

Screen Shot 2015-01-13 at 4.52.18 PMRussia’s major department stores were in the Feeble category, as well as Canada’s Liverpool and Holt Renfrew. France’s Printemps and Le Bon Marché were in the Challenged and Feeble classes.

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