Le Meurice
228, rue de Rivoli 75001 Paris, France

At this briefing, Gartner L2 will present the findings from the 2019 Omnichannel Intelligence Report. The sixth annual report focuses on how brands are using digital to drive customers to stores, innovate the shopping experience and provide customer service. The presentation will include a deep dive into the mix of email, social media, display advertising, mobile and site-specific data and reveal which brands are establishing best practices and delivering a robust omnichannel experience.