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Gartner L2 Digital IQ Index
Despite rumors of their demise, Department Stores are expected to grow 22 percent over the next five years. For early adopters, big bets on omnichannel and digital investments are paying off while late adopters are hoping digital will help them bounce back. The Digital IQ Index: Department Stores examines the digital competence of 56 global department stores. Download the excerpt below for the full rankings and key findings and watch the video for report highlights.