Gartner L2 Digital IQ Index  June 11, 2019

Department Stores Global 2019

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Leading discounters, resellers and pure plays continue to gain ground in digital apparel and beauty sales, forcing traditional department stores to focus on their category expertise and physical stores. Leaders lean into exclusive assortment and personalized store experiences as key differentiators from the growing threat of Amazon and others. As department stores develop new programs to maximize customer loyalty in the form of free returns or personal services, that information must be transparent for users across site and app touchpoints.

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Department Stores 2019 Briefing

June 14, 2019

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