Insight Report  March 15, 2018

Luxury US: Customer Service and Fulfillment

Already a client? Login to download

Jump to Section

open
Insight Report

Luxury brands have long provided a high-touch shopping experience in-store, but as more luxury shoppers conduct product research online, brands are tasked with providing a similar level of service across digital channels. L2 assessed how the e-commerce enabled sites of 69 prestige luxury brands support both online and offline conversion.

Become a Client

Our clients use data and insights to benchmark their digital performance and identify opportunities to maximize the impact of their digital investments.