Insight Report  February 1, 2017

Omnichannel: Luxury Shopping

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Insight Report

Luxury retailers are well known for maintaining temple-like storefronts where consumers discover products and experience best-in-class customer service. However, they have struggled to leverage digital to move consumers from clicks to bricks. For luxury brands to complement the exclusivity they embody offline, they will need to properly execute omnichannel strategies online.

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