Conversations & Insights April 14, 2017

Scott Galloway on United Airlines


L2 founder/chairman and professor at NYU Stern speaks to Bloomberg’s Alix Steel on “Bloomberg Daybreak: Americas” about United Airlines’ latest PR crisis. Not only was the airline’s forced removal of the passenger unacceptable, CEO Oscar Munoz delivered “the most tone-deaf type of response we’ve seen to this kind of issue.” See video for Scott Galloway’s tips on crisis management and how Munoz’s slip will hurt the company.

Become a Client

Our clients use data and insights to benchmark their digital performance and identify opportunities to maximize the impact of their digital investments.